Refund policy
A. Right of withdrawal
1. General principles
In accordance with the legal provisions in force, and in particular the French Consumer Code, as a customer you have a period of 14 days from receipt of the products to exercise your right of withdrawal, without having to justify your decision or pay any penalties.
If you wish to exercise your right of withdrawal within the above-mentioned period, please complete the withdrawal form (downloadable here) and send it to us: by e-mail to support@season-of-mist.com or by registered mail with acknowledgement of receipt addressed to the company's head office.
We will then reimburse you for the products which are the subject of your withdrawal in accordance with the applicable standards, i.e. within 14 days of receipt by our services of the retraction form duly completed and downloadable here.
Please note that returning items without first contacting us or refusing delivery does not constitute an exercise of the right of withdrawal.
We also ask you to enclose a copy of the order delivery note for optimal management.
The cost of returning the product to our warehouse remains at your expense.
2. Non-application of the right of withdrawal to certain items
In accordance with Article L221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to contracts for the "supply of goods made to the consumer's specifications or clearly personalized". We therefore draw your attention to the fact that we are not obliged to accept the exercise of your right of withdrawal for an item purchased via our "Print on demand" (POD) service. The same applies to any other customizable item purchased from our website.
In the same way, and in accordance with article L221-28 9° of the French Consumer Code, we are not obliged to accept the exercise of the right of withdrawal concerning a contract "9° For the supply of audio or video recordings (...) when they have been unsealed by the consumer after delivery".
Please note that we will not accept the return of any product whose packaging, shrink-wrap or protection has been removed.
Returns must therefore be made in their original, complete condition (packaging, accessories, booklet, sleeve, etc.), enabling the product to be resold as new, and must be sent to our head office:
SASU SOUNDWORKS
Shop Returns
126 Boulevard Bara
Héliopolis 2 - Lot B4
13013 Marseille
France
B. Warranties of conformity and latent defects
Our products are individually inspected before shipment. If, unfortunately, you receive a damaged parcel, you must inform the carrier immediately.
In accordance with the legal provisions relating to the seller's guarantee of the conformity of its products, and in particular the provisions of article L211-4 et seq. of the French Consumer Code, we will exchange or, if this is not possible, refund products which appear to be defective or which do not correspond to your order (these provisions do not apply to items damaged during delivery). We ask our customers wishing to apply these provisions to contact our customer service via this contact form.
Products must always be returned to us in the condition in which they were received (accessories, packaging, sleeve, etc.).
As a seller, we are also bound by the legal guarantee against hidden defects for all products sold on the site, in compliance with the legal provisions in force at the time of purchase, and in particular articles 1641 et seq. of the French Civil Code. We invite you to read the aforementioned legal provisions carefully, and we remain at your disposal through our customer service department should you have any questions on this subject.
Should such a situation arise, you will have the option of keeping the product in exchange for a partial refund, or returning it to us for full refund of the price and any costs incurred.
These provisions do not prevent you from exercising your right of withdrawal.